In the event of a personal emergency, every effort should be made to consult with MTN Travel Management on allowable travel modifications. Whether MTN will absorb the cost of change fees and other expenses will be determined on a case-by-case basis and depending on the circumstances.
In situations where it is not possible to consult with MTN Travel Management, the traveler should contact Carlson Wagonlit or the agency that made the booking to discuss how changes can be made that carry the least penalties and are most reasonable in cost. Costs of flights to destinations other than the traveler’s home city (or city of origin) will be the responsibility of the traveler.